Shipping policy
Shipping Policy
Order Processing
Orders are processed within 2–4 business days, excluding weekends and public holidays. Processing may take slightly longer during collection launches, sales and other high-volume periods.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Shipping Rates
We ship worldwide from Australia.
Shipping rates are calculated at checkout based on the destination, package weight and selected delivery method.
Estimated Delivery Times
Delivery times begin after your order has been dispatched:
- Australia: 3–10 business days
- New Zealand: 5–12 business days
- International: 7–25 business days
These delivery times are estimates and are not guaranteed. Customs processing, postal disruptions, severe weather and other circumstances outside our reasonable control may cause delays.
International Duties and Taxes
International orders may be subject to import duties, taxes or customs fees imposed by the destination country.
These charges are not included in the product or shipping price and, unless otherwise required by law, are the customer’s responsibility. We recommend checking your local customs requirements before ordering.
Tracking
Tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking updates to appear after receiving your dispatch confirmation.
Incorrect Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before it can be sent again.
Lost, Delayed or Damaged Orders
If your tracking has not updated for an extended period, your parcel is marked as delivered but cannot be found, or your order arrives damaged, please contact us with your order number.
For damaged orders, include clear photographs of the packaging and affected item so we can investigate and provide an appropriate solution.
We will work with the delivery provider to investigate the issue. Any remedies available under applicable consumer law remain unaffected.
Returned or Unclaimed Parcels
If a parcel is returned because it was unclaimed, refused or could not be delivered, we will contact you using the details provided with the order.
Additional shipping costs may apply if you request redelivery. Any refund will be handled in accordance with our Returns and Refund Policy and applicable consumer law.
Pre-Order Items
If your order contains a pre-order item, the estimated dispatch period shown on the relevant product page applies. Unless otherwise stated, all products in the same order may be shipped together when the pre-order item becomes available.
Contact
For assistance with shipping, please contact us through our website and include your full name and order number.